Policies
General Information
- Silvana is a smoke-free facility.
- Guests must be at least 14 years
old unless accompanied by a
parent or guardian. - Please turn off all cell phones
when in the spa area.
Hours
- Tuesday
- 9am-8pm
- Wednesday
- 9am-8pm
- Thursday
- 9am-8pm
- Friday
- 9am-6pm
- Saturday
- 8am-4pm
- Sunday & Monday
- CLOSED
General Information
We accept Cash, Check, Debit, Visa, MasterCard, Discover, American Express or Silvana Gift cards. There will be a $25 fee for all returned checks.
Gift Cards
Gift cards are available in store or online at in any monetary amount. Gift cards are non-refundable and non- redeemable for cash. Gift cards must be presented at time of service.
At Your Service
Our friendly staff is here for you. Just ask if there is something more we can do for you. We are pleased to make your service an experience to look forward to.
Silvana Promises
With each visit, professional licensed technicians will treat you to the highest quality of service and purest products to give you consistent customer satisfaction time after time.
Scheduling
We offer a few different scheduling options. You can call (860) 589-7249, visit www.silvanaspa.com, or walk in. We suggest all clients arrive 15 minutes prior to the appointment for full enjoyment of services. For Packages and multiple services, a credit card MUST be placed on file. We understand that sometimes a guest will be late. In this event, services may be adjusted accordingly. Time for all services and packages is estimated.
Cancellations
We understand that cancellations are sometimes necessary. We ask a minimum of 24hr notice. Cancellation of a service with less then 24hrs notice will result in 100% charge.
Gratuities
We suggest a 20% gratuity.
Get Spa Discounts
Series
Save up to 15% on services*
(*available for most services)
Silvana Spa Packages
Includes a 15% discount on bundled services. (Tax included. Package must be pre-paid in advance)
A La Carte Packages
Save 15% on services when 3 or more services are booked together. (Tax not included. Package must be pre-paid in advance).
